We are delighted to share positive feedback following a recent unannounced Promise Assurance inspection at Lunderston House, part of 91’s Inverkip Care Home Service. The feedback has meant a great deal to staff, recognising the care and commitment they show every day to helping children and young people feel safe, loved and cared for.
The inspection, completed by the Care Inspectorate on 4 August 2026, focused on key areas essential to upholding children and young people’s rights and ensuring they remain at the centre of their care. Following the positive feedback, Lunderston House will retain its Grade 5 Care Inspection result, recognising the very good care and support provided by the team.
Young People at the Heart of Their Care
Inspectors highlighted that young people were at the heart of their care, with their views and wishes central to planning and decision-making. Advocacy was also recognised as well established, helping ensure young people’s voices are heard and represented.
Strong, trusting relationships between young people and staff were praised, alongside creative, person-centred approaches to communication, including the use of Makaton to support individual communication needs.
Young people’s own experiences brought this to life. One young person described Lunderston as a place where “people are coming to look after me in my home”, while also praising staff for going “above and beyond when they do not need to”.
A Safe, Homely and Personalised Environment
Inspectors spoke positively about the physical environment and how it has been adapted to meet a wide range of individual needs. Features including therapeutic spaces, a springfree trampoline and a canopy over the hot tub were recognised as examples of how the environment supports and celebrates each young person.
The personalisation of bedrooms was also highlighted, with young people’s toys, belongings, photographs and family mementoes helping to create a genuine sense of belonging and home.
One young person described Lunderston as “a really safe house”, while another said: “I have never not felt safe in this house and I’ve not always had that before.”
Individualised Care and Positive Outcomes
Inspectors found that young people experienced individualised care that helped keep them safe, supported by proactive planning, effective multi-agency working and regularly reviewed plans.
The report noted measurable progress and positive outcomes for all young people living in the house. This included support with everyday routines, such as travelling to and from school, as well as resources that help young people feel safe and calm.
The thoughtful approach to restrictive practices was also recognised, with these only used when necessary and followed by strong post-incident support.
One young person reflected on their experience at Lunderston, saying it had “made me feel like I’m the best person I can be” and that the house “just feels like my home, it is just lovely.”
Values-Led Practice and Strong Team Support
The Care Inspectorate highlighted values-led practice across the service, with a clear focus on upholding young people’s rights and promoting their best interests. The culture of unconditional love and acceptance was particularly recognised, with young people embraced and celebrated for who they are.
Inspectors also recognised effective leadership and a strong commitment to developing practice. This included training and role-play groups, specialist knowledge such as autism expertise, and the sustained use of SIS resources, with clear evidence of the positive impact this has had across the service.
This positive feedback is a real credit to everyone working in and around Lunderston House. Congratulations to the whole team for the care, compassion and commitment they show every day in creating a safe, nurturing and genuinely homely environment where young people feel listened to, valued and supported to build brighter futures.